---
title: "Release 5.3.21"
description: "Ticket appeal history, dialog badges, search, closed chat archive, connect to chat."
---

# Release 5.3.21

## What Changed

- **Ticket status in Operator Panel.** Panel state matches current ticket status in real time.
- **Ticket previous appeals history.** Tickets now show previous appeals: messages from all sessions of the same channel; session dividers with closed/opened badges.
- **Dialog status badges and search.** Dialog status badges added; unified search across contacts, channels, and participants.
- **Closed chat (archive).** When viewing a closed chat (archive), only that chat room’s messages are loaded — no mixed history from other sessions.
- **Connect to chat.** Restricted connecting to a chat that is already being processed; confirmation dialog for force connect; merged ticket banner.

## How It Changed

### Ticket history and search

**Before:** Ticket history could be split by sessions without clear separation; search across contacts/channels/participants could differ by context.  
**Now:** Full appeal history per channel with session dividers; unified search and status badges.  
**Why it matters:** The operator sees full client context and finds the right dialog faster.

### Archive and connect

**Before:** Viewing a closed chat could load messages from other sessions; connecting to a chat could be unrestricted.  
**Now:** Archive shows only the selected chat room’s messages; connecting to an already processed chat is restricted with confirmation; merged ticket banner added.  
**Why it matters:** Correct archive history and control over who works with the chat.