---
title: "Release 5.3.19"
description: "Unassigned appeals folder, telephony, text/attachments to operator, WhatsApp errors, chat filters, AI input limit, folders."
---

# Release 5.3.19

## What Changed

- **Unassigned appeals folder.** Fixed filtering and display of appeals awaiting assignment — operators see an accurate list of appeals to assign.
- **Telephony integration.** Improved handling of voice calls.
- **Text and attachments when sending to operator.** Text is preserved as caption for attachments — the operator sees full context.
- **Folder counters.** Fixed folder counter mismatches — numbers match actual content.
- **WhatsApp errors.** WhatsApp errors are shown more clearly in the interface.
- **AI input limit.** The character limit for AI tools is configurable in instance settings.
- **Saved filters.** Improved restoration of saved chat filters.

## How It Changed

### Telephony and messages to operator

**Before:** When sending a message with text and attachment to the operator, text could be lost or displayed incorrectly; WhatsApp errors could be unclear.  
**Now:** Text is kept as caption for attachments; WhatsApp errors are shown more clearly.  
**Why it matters:** The operator sees full context; clients get clearer feedback on channel limits.

### Filters and AI input

**Before:** Saved filters might not restore correctly; AI input limit was fixed.  
**Now:** Saved filters restore properly; AI input limit is configurable per instance.  
**Why it matters:** Easier work with filters and configurable AI behavior.