---
title: "Release 5.3.14"
description: "Duplicate contacts, FastLine Pro, folder counts, access rights, CSAT filter, and search in dialogs."
---

# Release 5.3.14

## What Changed

- **Duplicate contact detection.** Further improvements to duplicate detection — fewer duplicate contacts per client.
- **FastLine Pro.** Fixed automatic activation of FastLine Pro agents after creation.
- **Folder counts.** Numbers in folders match the actual content.
- **Access rights.** Clear access error messages for users instead of technical codes.
- **CSAT filter.** Added CSAT attribute to the chat filter — you can filter dialogs by rating.
- **Search in dialogs.** When search is active, results are not mixed with real-time updates.

## How It Changed

### FastLine Pro and folders

**Before:** FastLine Pro agents could remain inactive after creation; folder counters could be wrong.  
**Now:** Agents activate correctly; folder counts display accurately.  
**Why it matters:** Managers see correct numbers and FastLine Pro is ready to use after creation.

### CSAT filter and search

**Before:** Filtering dialogs by CSAT was awkward or not available; search could be disrupted by live updates.  
**Now:** CSAT is available in the chat filter; search results stay stable.  
**Why it matters:** Easier analysis by quality and more reliable search.