---
title: "Release 5.3.0"
description: "Manual ticket merge."
---

# Release 5.3.0

## What Changed

- **Manual ticket merge.** Ability to manually merge related tickets into one.

## How It Changed

**Before:** Multiple tickets for one case had to be handled separately.  
**Now:** An operator or supervisor can merge tickets manually — history is collected in one place.  
**Why it matters:** Less duplication and a full view of the client in a single ticket.