---
title: "Release 5.2.9"
description: "Stabilizing ticket distribution, dashboard, metrics, and quick replies."
---

# Release 5.2.9

## What Changed

- **Ticket distribution.** Further improvements to the automatic ticket distribution strategy between operators.
- **Ticket product dashboard.** Refinements to dashboard behavior and related metrics.
- **Next Response Time metric.** Adjustments to the Next Response Time calculation.
- **Quick replies.** Continued stabilization of quick replies behavior.

## How It Changed

### Ticket distribution and dashboard

**Before:** Automatic ticket distribution and the ticket dashboard were already available but needed fine-tuning in specific scenarios.  
**Now:** Distribution logic and statistics display have been refined based on real usage.  
**Why it matters:** Ticket data becomes more accurate and distribution more predictable.

### Next Response Time metric

**Before:** The metric might not fully reflect the expected time to next response in all scenarios.  
**Now:** The calculation has been adjusted.  
**Why it matters:** It is easier to control response speed and SLA performance.

### Quick replies

**Before:** Quick reply issues could still appear.  
**Now:** Their behavior has been further stabilized.  
**Why it matters:** There are fewer disruptions when working with template replies.