---
title: "Release 5.2.5"
description: "CSAT history in contact logs, ticket participants, manual and automatic ticket merge, and image display fixes."
---

# Release 5.2.5

## What Changed

- **CSAT history in contact logs.** Contact logs now show the history of CSAT scores for a client.
- **Ticket participants list.** Tickets now display a list of all participants.
- **Manual ticket merge.** You can manually merge related tickets.
- **Automatic ticket merge.** In typical scenarios, the system can automatically merge tickets.
- **Image display in dialogs.** Fixed issues where images could fail to display in chats.

## How It Changed

### CSAT history in contact logs

**Before:** The history of satisfaction scores (CSAT) for a contact had to be gathered from different places or outside the logs.  
**Now:** CSAT history is available directly in the contact logs.  
**Why it matters:** It is easier to see how client satisfaction changes over the lifetime of a contact.

### Ticket participants

**Before:** It was not always clear who had been involved in working on a ticket.  
**Now:** Tickets show a list of participants.  
**Why it matters:** It is easier to understand which operators or roles were engaged in handling a request.

### Manual and automatic ticket merge

**Before:** Related requests had to be handled separately, making the communication history fragmented.  
**Now:**  
- you can manually merge tickets that belong to the same case;  
- in some scenarios, the system can merge tickets automatically.  
**Why it matters:** The full story of a case is collected in one place, with less duplication and confusion.

### Image display in dialogs

**Before:** In some cases, images in chats might not have been displayed.  
**Now:** Image display in dialogs has been fixed.  
**Why it matters:** Operators see the full communication context, including shared images.