---
title: "Release 5.2.14"
description: "CSAT history, ticket participants, ticket merge, light-agent permissions, QA module."
---

# Release 5.2.14

## What Changed

- **CSAT history in contact logs.** Contact logs show the history of satisfaction (CSAT) ratings per client.
- **Ticket participants list.** Tickets display the list of all participants.
- **Manual and automatic ticket merge.** Ability to manually merge tickets and automatic merge in typical scenarios.
- **Permissions for light agents.** Access rights for "light agent" roles — a limited set of actions in the product.
- **Quality Assurance module.** Improvements to the QA (quality control) module.

## How It Changed

### CSAT, participants, and ticket merge

**Before:** CSAT history, ticket participants, and ticket merge could be spread across releases or require extra steps.  
**Now:** One release brings together CSAT history in logs, participant list in tickets, and manual and automatic ticket merge.  
**Why it matters:** A full set of capabilities for working with tickets and analyzing client satisfaction.

### Light-agent permissions and QA

**Before:** Limited-access roles (light agents) and the QA module could need refinement.  
**Now:** Permissions for light agents have been added or clarified, and the Quality Assurance module has been improved.  
**Why it matters:** More flexible access control and better analysis of service quality.