---
title: "Release 5.2.11"
description: "Native CSAT rating directly from the chat."
---

# Release 5.2.11

## What Changed

- **CSAT Action — rating from the chat.** Operators can send a satisfaction rating request (CSAT) directly from the chat without interrupting the conversation.

## How It Changed

### CSAT — service quality rating

**Before:** To collect a rating, you had to interrupt the dialog or use external tools.  
**Now:** The operator sends the rating request directly from the chat — the conversation continues, and the client rates in the product.  
**Why it matters:** Easy collection of feedback without losing the dialog context.