---
title: "Release 5.14.4"
description: "In the Operator Line appeal queue, a row's position now always matches the date of the client's or operator's last message — system events no longer bump a chat to the top."
---

# Release 5.14.4

An appeal's position in the Operator Line queue now always matches the time shown on the row itself.

## Operator Line

**Fixed**

- **Appeal order in the queue no longer "jumps" because of system events.** In the "By last reply date" sort mode, an appeal whose last event was an operator joining, a transfer, or an internal note could end up above an appeal with a newer real message — even though the date shown on the row didn't reflect that. The row's position and the date it displays are now always consistent: a system event no longer moves an appeal up in the list, while an operator's reply or a new client message still does, as before. The "By creation date" sort mode and closed appeals are not affected by this fix.

## Related documentation

- [View the request queue](/en/operatorline/how-to/view-request-queue.md)