---
title: "Release 5.14.0"
description: "One filter for Queue, Table, and Board, global appeal search, admin-published shared filters, and a standalone client card page."
---

# Release 5.14.0

An operator now sets a filter once — and it stays the same in Queue, Table, and Board. Search finds appeals across the whole instance, not only in the current folder. An administrator publishes ready-made filters, a default menu, and a default column set for the team. Clients get advanced filters, saved segments, and a standalone client card page.

## Operator Line

**New**

- **One filter for Queue, Table, and Board.** The **Filters (N)** button — the same above the queue, the table, the board, and in the side panel — opens one dialog with the same state. Switching the view or reloading the page does not drop the applied conditions.
- **Queue / Table / Board view switcher.** Board groups appeals by the selected field (for example, status). The total next to each group covers the full filtered result, not only the cards already loaded.
- **Global appeal search.** Searches by appeal number, topic, client name and contacts, organization, tags, and message text across every appeal you are allowed to see. A temporary **Global search** folder appears in the folder list with an exact match count; after you clear the query, you return to the previous folder.
- **Shared filters from an administrator.** An administrator creates a filter, publishes it, and chooses who sees it — all operators or a selected audience (roles, skill groups, individual operators). The filter appears in those operators’ menus automatically. Edits stay as a **Draft** until **Publish changes**. Remove a filter from menus with **Archive**.
- **Default menu and default columns for a role and a bot.** An administrator sets which folders and shared filters a new role sees on first login, in which order, and which folder opens by default. The same page sets the default visible table columns — separately for dialogs and tickets, separately for a role and for a bot. Personal settings of an operator who already changed them are not overwritten.
- **System folder conditions in the side panel.** **Configure folders** and **Folder conditions** in the actions menu (⋮) narrow a system folder by appeal type and status. You do not need to open the profile.

**Improved**

- **Request and client details panel.** Filled fields are visible immediately; empty ones stay behind **Show empty fields ({count})**. Any field can be pinned, hidden, or reordered.
- **Active filter chips split by type.** System conditions of the current folder show a lock icon and are read-only; the operator’s own conditions can be removed one by one. **Clear filters** drops only personal conditions and leaves the folder scope in place.

## Clients

**New**

- **Standalone client card page** at a direct link: client fields, organization, tags, and CSAT history on the left; **Interaction history** and **Client channels** tabs on the right. Opens with **Open in a new tab** from the clients table or the side panel.
- **The same header actions as in Operator Line:** **New Ticket**, **Write to the client**, **Send email** (when an email channel is connected), and **Send broadcast**.
- **Advanced filters by client custom fields, organization fields, and tags**, with an exact result count for each condition.
- **Client segments** — a saved filter set you can apply again in one click.
- **Manual client creation** from the clients toolbar, without importing a file or waiting for the first inbound message.
- **Add a simple client field from the table.** With the matching permission, a simple client field can be created with **Add field** without leaving the clients list.

## Please note

- The new filters, folders, global search, shared filters, and the standalone client card are turned on in stages by instance settings. Until an instance administrator enables them — or if they are turned off — Operator Line and Clients return to the **5.13.2** look. You see the familiar appeals table and clients list, without Board, global search, or the standalone card page. Previously saved filters stay available.
- Advanced client filters and the standalone client card use the same staged setting as the new Operator Line look.

## Related documentation

- [What are filters and why they matter](/en/operatorline/explanation/what-are-filters.md)
- [Create a filter](/en/operatorline/how-to/create-filter.md)
- [Create a folder](/en/operatorline/how-to/create-folder.md)
- [Manage folders](/en/operatorline/how-to/manage-folders.md)
- [Reorder folders](/en/operatorline/how-to/reorder-folders.md)
- [Manage shared filters and the default Operator Line view](/en/operatorline/how-to/manage-shared-filters.md)
- [View chats in a table](/en/operatorline/how-to/view-chats-table.md)
- [Find appeals with global search](/en/operatorline/how-to/search-appeals-globally.md)
- [Customize the request and client details panel](/en/operatorline/how-to/manage-request-details-panel.md)
- [Filter clients](/en/broadcastusers/how-to/filter-clients.md)
- [Create a segment from filters](/en/broadcastusers/how-to/create-segment-by-filters.md)
- [View a client card](/en/broadcastusers/how-to/view-client-card.md)
- [View client channels](/en/broadcastusers/how-to/view-client-channels.md)
- [Find a client](/en/broadcastusers/how-to/search-client.md)
- [Create a client manually](/en/broadcastusers/how-to/create-client-manually.md)
- [Client card sections](/en/broadcastusers/explanation/client-card-sections.md)
- [Configure client fields](/en/settings/how-to/configure-client-fields.md)