# Supervisor — Quality Assurance Scenarios Hub

A page for supervisors controlling quality checks. Here you will conduct reviews, use checklists, and assess operator work without unnecessary navigation. Below are instructions for checks, checklists, and viewing assessments.

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## Quick Overview
- [High-Level Goals and Scenarios](#high-level-goals-and-scenarios)
- [Where to Work in the Interface](#where-to-work-in-the-interface)
- [Quick Links](#quick-links)

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## High-Level Goals and Scenarios

### Quality Checks
**Goal** — assess customer service quality and identify areas for improvement.
- **Create assessment** — how to create a new dialogue assessment with search or from a specific chat. → [./how-to/create-assessment.md](/en/quality_assurance/how-to/create-assessment.md)
- **Conduct quality check** — how to assess a request using a checklist. → [./how-to/conduct-quality-check.md](/en/quality_assurance/how-to/conduct-quality-check.md)
- **View assessment details** — how to see complete information about a conducted check and adjust AI assessments. → [./how-to/view-assessment-details.md](/en/quality_assurance/how-to/view-assessment-details.md)
- **View assessments list** — how to find the needed assessment through quick search and filters. → [./how-to/view-assessments-list.md](/en/quality_assurance/how-to/view-assessments-list.md)

### Working with Checklists
**Goal** — use standardized checklists for objective assessment.
- **Use checklist** — how to apply a checklist for quality check. → [./how-to/use-checklist.md](/en/quality_assurance/how-to/use-checklist.md)

### Assessments
**Goal** — record check results and provide feedback to operators.
- **Assess request** — how to assign a score by various criteria. → [./how-to/assess-request.md](/en/quality_assurance/how-to/assess-request.md)
- **Adjust AI assessments** — how to correct AI errors and add comments to criteria. → [./how-to/adjust-ai-assessment.md](/en/quality_assurance/how-to/adjust-ai-assessment.md)
- **Approve assessment** — how to complete the check and make the assessment available to the operator. → [./how-to/approve-assessment.md](/en/quality_assurance/how-to/approve-assessment.md)

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## Where to Work in the Interface
Main work with quality happens in the `Quality Assurance` module:
- **`Quality Assurance` module**: `Apps -> Quality Assurance` — here you conduct checks and assessments.
- **Dashboard**: for viewing quality statistics.
- **Checks**: for conducting new assessments.

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## Quick Links

### Checks
- [Create assessment](/en/quality_assurance/how-to/create-assessment.md)
- [Conduct quality check](/en/quality_assurance/how-to/conduct-quality-check.md)
- [View assessments list](/en/quality_assurance/how-to/view-assessments-list.md)
- [View assessment details](/en/quality_assurance/how-to/view-assessment-details.md)

### Checklists
- [Use checklist](/en/quality_assurance/how-to/use-checklist.md)

### Assessments
- [Assess request](/en/quality_assurance/how-to/assess-request.md)
- [Adjust AI assessments](/en/quality_assurance/how-to/adjust-ai-assessment.md)
- [Approve assessment](/en/quality_assurance/how-to/approve-assessment.md)

### Export and Analysis
- [Export assessments](/en/quality_assurance/how-to/export-assessments.md)
- [View dashboard](/en/quality_assurance/how-to/view-quality-dashboard.md)