# View Quality Reports

Quality reports allow analyzing quality check results and assessing overall service level. This instruction will show how to view quality reports for analyzing team and operator work.

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## When It Will Be Useful
- You need to analyze overall service quality for a period.
- You want to compare quality of work of different operators or teams.
- You need to identify problem areas and trends in service quality.
- You want to prepare a report for management about service quality.

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## What's Important to Know
- **Quality reports** — analytical reports based on quality check results.
- Reports may contain statistics by operators, channels, periods, etc.
- You can filter reports by various parameters (date, operator, channel, topic).
- Reports can be exported for further analysis or presentation.

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## Before You Start
- [x] You are logged in with analyst rights.
- [x] You have navigated to the `Quality Assurance` module through the menu `Apps -> Quality Assurance`.
- [x] There are conducted quality checks in the system for analysis.

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## Step-by-Step Instructions
1. In the `Quality Assurance` module, find the **"Reports"** section.
2. Select the report type you want to view:
   - **Overall report** — statistics for all checks.
   - **By operators** — comparison of operator work quality.
   - **By channels** — quality analysis by different communication channels.
   - **By topics** — service quality by different request topics.
3. Configure filters for the report:
   - Select **period** (start and end dates).
   - Select **operators** (if you need a report for specific operators).
   - Specify **channels** or **topics** for filtering.
4. Click the **"Generate Report"** or **"Apply Filters"** button — the report updates considering selected parameters.
5. Review report results:
   - Overall statistics (average assessments, number of checks).
   - Breakdown by criteria or categories.
   - Charts and diagrams for data visualization.

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## What Happens After

You see detailed information about service quality, which allows analyzing trends, identifying problems, and making decisions to improve quality.

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## How to Verify Everything Worked
- Check that the report displays with correct data for the selected period.
- Verify that filters are applied correctly.
- Check that statistics match expected values.

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## Other Ways
- You can export the report to a file (CSV, XLS, PDF) for further analysis.
- Some systems allow scheduling automatic report generation.
- Use different report types for different analysis needs.

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## Related Materials
- [View quality dashboard](/en/quality_assurance/how-to/view-quality-dashboard.md)
- [Export assessments](/en/quality_assurance/how-to/export-assessments.md)
- [Filter assessments](/en/quality_assurance/how-to/filter-assessments.md)