# Conduct Quality Check

Conducting a quality check allows assessing operator work and customer service quality. This instruction will show how to conduct a request check using a checklist and assessment criteria.

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## When It Will Be Useful
- You need to assess the quality of a specific request.
- You want to check compliance with work standards by operators.
- You need to conduct regular quality checks for reporting.
- You want to identify problem areas in team work.

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## What's Important to Know
- **Quality check** — assessment of a request by established criteria and checklist.
- The check may include assessment of communication, procedure compliance, response speed, etc.
- Check results are saved and used for statistics and analysis.
- You can use different checklists for different types of requests.

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## Before You Start
- [x] You are logged in with supervisor rights.
- [x] You have navigated to the `Quality Assurance` module through the menu `Apps -> Quality Assurance`.
- [x] You have access to the request that needs to be checked.
- [x] Checklists and assessment criteria are configured in the system.

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## Step-by-Step Instructions
1. In the `Quality Assurance` module, find the request that needs to be checked:
   - Use filters to search for needed requests.
   - Or open the request directly from the OperatorLine module.
2. Open the request and review the correspondence history with the client.
3. Find the **"Conduct Check"** or **"Assess Request"** button near the request information.
4. In the check form:
   - Review the **checklist** with assessment criteria.
   - Assess each criterion (for example, on a scale from 1 to 5 or passed/failed).
   - Add **comments** to criteria if you need to explain the assessment.
   - Specify the **overall assessment** of the request (optional).
5. After completing the check, click the **"Save"** or **"Complete Check"** button — the result is saved.

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## What Happens After
The quality check is saved, and results are displayed in reports and statistics. The operator can view the check result if this is provided by settings.

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## How to Verify Everything Worked
- Check that the check is saved and displayed in request details.
- Verify that all criteria are assessed and comments are added.
- Check that results are displayed in quality reports.

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## Other Ways
- You can conduct bulk checks of several requests simultaneously.
- Some systems allow scheduling automatic checks of part of requests.
- Use different checklists for different types of requests or channels.

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## Related Materials
- [Assess request](/en/quality_assurance/how-to/assess-request.md)
- [Use checklist](/en/quality_assurance/how-to/use-checklist.md)
- [View assessment details](/en/quality_assurance/how-to/view-assessment-details.md)