# View Request Queue

The request queue shows new and waiting requests that need processing. This instruction will show how to view the queue and understand the current team load.

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## When Needed

- You need to see how many requests are waiting for processing.
- You need to assess team load.
- You want to find new requests that are not yet assigned to operators.
- You need to control client waiting time in the queue.

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## What's Important to Know

- **Request queue** — list of requests waiting for processing by operators.
- Requests in the queue may be unassigned or assigned to specific operators.
- The queue displays waiting time and request priority.
- The queue updates in real time when new requests appear or statuses change.

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## Prerequisites

- [x] You are logged in with supervisor or operator rights.
- [x] You have navigated to the `OperatorLine` module via `Apps -> OperatorLine`.
- [x] There are requests in the system that may be in the queue.

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## Step-by-Step Instructions

1. In the `OperatorLine` module, find the **"Queue"** section (usually available through navigation or as a separate tab).
2. View the list of requests in the queue:
   - New requests that are not yet being processed.
   - Requests assigned to specific operators.
   - Requests with high priority.
3. View information about each request:
   - Waiting time in the queue.
   - Request priority.
   - Topic and communication channel.
   - Assigned operator (if any).
4. Use filters and sorting:
   - Filtering by priority, waiting time, channel.
   - Sorting by creation time or priority.

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## What Happens After

You see the current queue state and requests that need processing. This helps control load and ensure timely request processing.

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## How to Verify It Worked

- Check that the queue displays with current requests.
- Make sure correct waiting time is displayed.
- Check that you can filter and sort requests in the queue.

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## Other Ways

- You can assign requests from the queue to specific operators.
- Use automatic request distribution (if configured).
- The queue may be displayed in dashboards for real-time monitoring.

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## Related Materials

- [Monitor operator statuses](/en/operatorline/how-to/monitor-operator-statuses.md)
- [Open request](/en/operatorline/how-to/open-request.md)