# View Quality Assessment in Chat

A quality assessment is the result of a review of your service against checklist criteria. After a supervisor or QA specialist evaluates a dialog, you can view the score, comments, and feedback directly in the Operator Panel — without switching to another module.

## When Needed

- You need to view the result of a quality review of your dialog.
- A supervisor has approved an assessment and you want to see the feedback.
- You need to understand which criteria were evaluated and what the overall score is.

## What's Important to Know

- **Quality assessment** — result of a dialog review against checklist criteria (greeting, issue resolution, procedure compliance, etc.).
- **Score** — overall rating from 0 to 100; the higher, the better the service quality.
- **QA Assessments section** — tab in the request details panel that shows assessments for the current dialog.
- Assessments appear after a QA specialist approves the review.

## Prerequisites

- [x] You are logged in with operator rights.
- [x] You have navigated to the **Operator Panel** via `Menu -> Operator Panel`.
- [x] You have access to view quality assessments (configured by administrator).
- [x] An assessment has been conducted and approved for the dialog.

## Step-by-Step Instructions

1. In the **Operator Panel**, open the needed request — click on it in the chat list.
2. On the right side of the screen, the **details panel** opens with several tabs (Client info, Request info, Dialog history, etc.).
3. Find the **QA Assessments** tab in the details panel.
4. Click the tab — the list of assessments for this dialog opens.
5. In each assessment card you will see:
   - **Checklist name** — criteria used for evaluation.
   - **Score** — overall rating (e.g., 85/100).
   - **Status** — approved or under review.
   - **Assessment date**.
6. To view details (criteria, QA comments, AI comments), click the **Details** button or the open icon — the full assessment page opens in a new tab.

## What Happens After

You see quality assessments for the current dialog. If there are no assessments yet — the tab shows a message about no assessments. After a QA specialist approves a new assessment, it will appear in the list.

## How to Verify It Worked

- Check that the **QA Assessments** tab is displayed in the details panel (if you have access).
- Make sure that for a dialog with an assessment you see cards with score and status.
- Open assessment details and verify that comments and criteria are displayed correctly.

## Other Ways

- **Quality Assurance module** — you can go to `Menu -> Quality Assurance` and open the **My Assessments** section to see all your assessments across all dialogs in one place.
- **Export** — in the "My Assessments" section you can export assessments to CSV for personal analysis.

## Related Materials

- [Open request](/en/operatorline/how-to/open-request.md)
- [View active dialogs](/en/operatorline/how-to/view-active-dialogs.md)
- [View assessment details](/en/quality_assurance/how-to/view-assessment-details.md) — in the Quality Assurance module