# Open Request

Opening a request is the first step in working with a client. This instruction will show how to find and open the needed request to start serving the client.

---

## When Needed

- A new message has arrived from a client.
- You need to continue working with a request that was paused.
- You need to find a request from history for checking or adding information.

---

## What's Important to Know

- **Request** — dialog with a client that may contain multiple messages.
- **Request list** — list of all requests, organized by statuses, folders, or filters.
- **Active request** — request that is open in the messages window.

---

## Prerequisites

- [x] You are logged in with operator rights.
- [x] You have navigated to the `OperatorLine` module via `Apps -> OperatorLine`.
- [x] There are requests in the system that need to be processed.

---

## Step-by-Step Instructions

1. In the `OperatorLine` module, view the request list in the left part of the screen.
2. Find the needed request:
   - Use filters or search if there are many requests.
   - View the list by statuses (new, open, closed).
   - Use folders to navigate through organized requests.
3. Click on the needed request in the list — a window with conversation history and a field for entering messages opens on the right.

---

## What Happens After

The request opens in the messages window, where you see the full conversation history with the client. You can start serving — reply to messages, add notes, change status.

---

## How to Verify It Worked

- Check that the window with conversation history opened on the right.
- Make sure you see all messages with the client.
- Check that the field for entering a message is available.

---

## Other Ways

- Use search by client or request number for quick finding.
- You can open multiple requests simultaneously in different tabs (if supported).
- Use quick filters to select requests by various criteria.

---

## Related Materials

- [View chat list](/en/operatorline/how-to/view-chats-list.md)
- [Reply to client](/en/operatorline/how-to/reply-to-client.md)