# How to Link Tickets to Each Other?

Linking tickets allows creating connections between related tickets, helping track dependent requests and coordinate work on them.

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## When Needed

- You need to link tickets related to one problem or client.
- You need to track dependent tickets (for example, an order ticket and a delivery ticket).
- You need to quickly navigate between related tickets.

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## What's Important to Know

- **Ticket linking** — bidirectional connection between tickets.
- **Display** — linked tickets are displayed in both tickets in the right details panel.
- **Navigation** — you can quickly go to a linked ticket by clicking on it.

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## Prerequisites

- [x] You are logged in with operator or supervisor rights.
- [x] You have a ticket to which you need to link another ticket.

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## Step-by-Step Instructions

### 1. Open Ticket

1. In the **OperatorLine** module, find the needed ticket in the chat list.
2. Click on the ticket to open it.

### 2. Open Ticket Linking Dialog

1. In the right details panel, find the **"Linked Tickets"** section.
2. Click the **"Link Tickets"** or **"Add"** button near the section.
3. A dialog window for searching and adding tickets opens.

### 3. Find Ticket to Link

1. In the dialog window, use the search field to find a ticket:
   - Enter ticket number (for example, "555").
   - Or enter ticket name or description.
   - Or use filters for search.
2. The system displays a list of found tickets.
3. Find the needed ticket in the list.

### 4. Add Ticket to Link

1. Click on the ticket in the list or the **"Add"** button near the ticket.
2. The ticket is added to the linked tickets list in the dialog window.
3. Repeat for other tickets if needed.

### 5. Save Link

1. Check the linked tickets list in the dialog window.
2. Click the **"Save"** or **"Add"** button in the dialog window.
3. The link is saved, and tickets are displayed in both tickets.

### 6. Navigate to Linked Ticket

1. In the right details panel, find the **"Linked Tickets"** section.
2. View the list of linked tickets.
3. Click on a ticket in the list — the system opens it in the active chat.
4. You can view details and messages of the linked ticket.

### 7. Remove Link

1. In the right details panel, find the **"Linked Tickets"** section.
2. Click the **"Edit"** or **"Manage Links"** button.
3. In the dialog window, find the ticket to remove from the link.
4. Click the **"Delete"** button (cross icon) near the ticket.
5. Confirm deletion if needed.
6. Click the **"Save"** button in the dialog window.
7. The link is removed from both tickets.

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## What Happens After

A link is created between tickets:
- Linked tickets are displayed in the right details panel of both tickets.
- You can quickly navigate between linked tickets.
- All link changes are saved in ticket logs.

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## How to Verify It Worked

- Check that linked tickets display in the right details panel.
- Try navigating to a linked ticket and make sure navigation works.
- Check that the link is displayed in both tickets.

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## Related Materials

- [Create ticket](/en/operatorline/how-to/create-ticket.md)
- [Edit ticket fields](/en/operatorline/how-to/manage-ticket-fields.md)
- [View ticket logs](/en/operatorline/how-to/view-ticket-logs.md)

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## Important Notes

- 🔗 **Bidirectional Link:** The link is bidirectional — if ticket A is linked to ticket B, then ticket B is also linked to ticket A.
- 📝 **Logs:** All link changes are saved in the history of both tickets.
- 🔍 **Search:** Use search by ticket number to quickly find the needed ticket.