# How to Download Attachments from the Dialog?

When a client has sent documents, screenshots, or other files in the chat, you can save them to your computer directly from the attachments dialog. The system allows downloading a single file, all files separately, or as an archive (.zip).

## When Needed

- You need to save a document sent by the client for further processing.
- You need to download multiple files from the dialog as a single archive.
- You need to export attachments from the ticket for archiving or sharing with colleagues.

## What's Important to Know

- **Attachments dialog** — shows all files from chat messages and from ticket fields (file type).
- **Three download options:** single file, all files separately, or as archive (.zip).
- **Ticket logs** — download events are recorded in the ticket change history.

## Prerequisites

- [x] You are logged in with operator rights.
- [x] You have an open dialog with a client that contains attachments.

## Step-by-Step Instructions

### 1. Open the Attachments Dialog

1. In the open chat with the client, find the **"Attachments"** button or link (or paperclip icon).
2. Click it — the dialog with the list of all chat attachments opens.

### 2. Download a Single File

1. In the attachments list, find the needed file.
2. Click the **"Download"** button next to that file.
3. The file downloads to your computer with its original name.

### 3. Download All Files Separately

1. In the top part of the attachments dialog, click **"Download All"**.
2. Each file downloads separately to your computer.
3. Download progress is displayed under the button.

### 4. Download as Archive (.zip)

1. In the top part of the attachments dialog, click **"Download as Archive"**.
2. The system creates a ZIP archive with all attachments.
3. The archive downloads to your computer with a name like `attachments_YYYY-MM-DD_chat-{id}.zip`.

## Result

- A single file or archive is saved on your computer.
- The download event is displayed in the ticket logs (if the chat is a ticket).

## What to Check

- The file or archive appeared in the downloads folder.
- The file name matches the expected one.
- Open the file to ensure it is not corrupted.

## Possible Issues

- **Download error** — check your internet connection and try again.
- **File won't open** — ensure you have a program to open this file type.

## Related Instructions

- [View Ticket Logs](/en/operatorline/how-to/view-ticket-logs.md) — see the history of attachment downloads
- [Reply to Client](/en/operatorline/how-to/reply-to-client.md) — send a message with attachment