---
description: "How to enable the Notification Center on the instance (root): instance feature flags, what changes after enablement, where operators and OP admins manage settings"
---

# How to enable the Notification Center on the instance (root)

The **Notification Center** is the full **Profile → Notifications** experience (channels, notification types, system messages in chat, and reminders). It is turned on in **instance settings** and is available only to **root** administrators.

## When you need this

- You want to replace the **simplified** profile notifications screen with the **full** Notification Center for all operators.
- You need the **Notification settings** page under **Settings** (mandatory channels/types, bot and scenario).

## What to know

- Without the main flag, ticket/chat notification behaviour stays on the **legacy** path (socket-oriented). After you enable the Center, events are delivered through the **notifications module** to assignees and participants according to user settings.
- Names below match the **switches as shown in the UI** (the category and labels may appear in English in the interface).

## Before you start

- [x] You are logged in as **root**.
- [x] You can open **Instance settings** in the **Settings** module (see also [Configure instance parameters](../../settings/how-to/configure-instance.md)).

## Step-by-step

### 1. Open instance feature toggles

1. Open **Settings** (`/settings-page`).
2. Open **Instance settings**.
3. Scroll to the **platform feature toggles** block (the header often mentions **Feature flags**).

### 2. Enable the main flag

1. Expand the **Notifications** category.
2. Turn on **Notification Center** (technical key: `notification_center_enabled`).
3. Changes are saved **automatically** when you toggle (same as other flags in this block).
4. **Reload** the page if the UI does not pick up the change immediately.

## What changes after **Notification Center** is enabled

- Operators see the **full** Notification Center under **Profile → Notifications** (tabs **Channels**, **Notification types**, **System messages in chat**, **Reminders**) instead of the simplified screen — see the [Notification Center reference](../operator-hub.md).
- **SLA and normative response types** appear in **Notification types** and can be configured like other types. They are **off until each operator turns them on** (unless your administrator marks them mandatory) — see the [Notification Center reference](../operator-hub.md).
- Ticket and chat events (for example ticket updates, new chats, subject changes, comments) are produced through the **notifications module** and appear in the channels each user configured.
- Some **duplicate** success toasts may be suppressed when the same event is already covered by the Notification Center — this is expected.
- Users with **operator panel settings** rights get access to **Notification settings** at `/settings-page/op-settings/notifications` for instance-wide policy (mandatory channels/types, bot wiring).

After enabling the flag, complete [How to configure notifications for the instance (administrator)](configure-notifications-instance.md) if you need mandatory channels, bot delivery, and so on.

## Where to manage settings after enablement

| Role | Where in the UI | Documentation |
|------|-----------------|---------------|
| **Operator** | **Profile** → **Notifications** (or user menu → **Settings** → **Notifications**) | [Notification Center reference](../operator-hub.md), [short profile entry](../../profile/how-to/configure-notifications.md) |
| **OP administrator** (not root) | **Settings** → operator panel settings subgroup → **Notification settings** | [How to configure notifications for the instance](configure-notifications-instance.md) |

## Related materials

- [Configure instance parameters (root)](../../settings/how-to/configure-instance.md)
- [How to configure notifications for the instance (OP admin)](configure-notifications-instance.md)
- [Notification Center — operator reference](../operator-hub.md)