---
title: "Training results template"
description: "A copy for recording data flow, self-check, and notes for each Use Case."
---

# Training results

> Copy as `training-results-{name}-{date}.md`. Keep it locally.

## Meta information

- **Participant:**
- **Start date:**
- **Completion date (basic level, Use Case 9):**
- **Completion date (advanced level, Use Case 10–11):**
- **Completion date (capstone, Use Case 13):**
- **Self-check completed (date):**
- **Instance (URL, optional):**
- **Training bot name:**

---

## Basic level

### Use Case 1: FAQ bot with AI

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Data flow (3–5 sentences):**
- **Checked:** [ ] Runs/preview · [ ] Fast Line agent test · [ ] KB indexed · [ ] channel (optional)
- **Instance Agent (optional):** [ ] rebuilt UC-1 via Agent and verified in Runs

### Use Case 2: Branching by choice

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] Runs · [ ] all menu branches · [ ] default · [ ] (optional) Router by `user_choice`
- **Instance Agent (optional):** [ ] rebuilt UC-2 via Agent and verified in Runs

### Use Case 3: Handoff to operator

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **subject_alias:**
- **subject skill group:**
- **chat_closed_alias:**
- **Checked:** [ ] Runs success/limit/error · [ ] message after limit · [ ] entrypoint after close
- **Instance Agent (optional):** [ ] rebuilt UC-3 via Agent and verified in Runs

### Use Case 4: Mock CRM lookup

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Mock URL:**
- **Checked:** [ ] ok · [ ] not_ok/error · [ ] Router distinguishes found / new
- **Instance Agent (optional):** [ ] rebuilt UC-4 via Agent and verified in Runs

### Use Case 5: Action Jail — phone

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] +380 / 380 / 0… · [ ] edge error

### Use Case 6: Registration + return visit

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] __set · [ ] new Run + __get success

### Use Case 7: Complaint in Custom Data

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] record in CD · [ ] ID in Runs

### Use Case 7b: CSAT / NPS

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] buttons 1/3/5 · [ ] free-text ≠ INTEGER success · [ ] audit alias

### Use Case 8: Macro section

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] section trace in Runs · [ ] OP (optional)

### Use Case 9: Scenario audit

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **RE lab / audit:** [ ] RE lab · [ ] capstone audit · [ ] tooling tour (Runs + trace + action test)
- **Issues found:**

---

## Advanced level

### Use Case 10: Ticket + categorizer

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Checked:** [ ] ticket_id in Runs · [ ] categorizer · [ ] error edge

### Use Case 11: Broadcast

- **Status:** [ ] not started · [ ] in progress · [ ] done
- **Alias entry:**
- **Checked:** [ ] alias in Runs · [ ] delivery (optional)

---

## Capstone project

### Use Case 13: Capstone

- **Status:** [ ] not started · [ ] in progress · [ ] done · [ ] self-check passed
- **Third menu branch:** [ ] FAQ · [ ] Custom Data complaint

**Self-check:**

- [ ] 3 menu branches work in Runs
- [ ] Fast Line fallback is not silent
- [ ] Connect has a message on `limit`
- [ ] CD or ticket in Runs/constants
- [ ] Use Case 9 audit: 0 unconnected edges on critical nodes

---

## Optional track

- [ ] Use Case 12 Copilot · [ ] Advanced Fast Line Pro · [ ] Priority segment · [ ] AI catalog · [ ] SLA alias · [ ] Ticket events

---

## Self-assessment

- [ ] Build a scenario independently from a task description
- [ ] Explain the data flow of any scenario
- [ ] Find the root cause via Runs
- [ ] Difference between state vs registered_users

## Reflection

- **What was hardest:**