# How to Configure Product Name for Zoho CRM

When forming a deal in Zoho CRM, you can pass the product name from ConnectiveOne. This allows automatically setting the product when creating a deal from the bot.

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## How Does It Work?

1. User selects a product through buttons in the bot
2. Selected product is saved in the `product` constant
3. When creating a deal through the `zoho_check_create_lead` action, the product name is passed
4. Zoho CRM automatically sets the product in the deal

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## Scenario Configuration

### Step 1: Creating Product Selection Block

Create a "Message with Keyboard" block with buttons for product selection:

- Button "Product A" → value "Product A"
- Button "Product B" → value "Product B"
- Button "Product C" → value "Product C"
- Button "Skip" → value "Skip"

Save the button value in the `product` constant.

### Step 2: Processing Selection

Use the `if_else` block to process selection:

```json
{
  "if": {
    "{{product}}": {
      "Skip": "clear_product",
      "default": "process_product"
    }
  }
}
```

When "Skip" is selected, execute `clear_constant` to clear the `product` constant. This way CRM will set "No product" by default.

### Step 3: Passing to Action

After processing, pass `{{product}}` to the `zoho_check_create_lead` action to create a deal with the correct product.

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## Configuring productIDs

To add new products, you should specify product name values in the `zoho_check_create_lead` action in the `productIDs` variable, values in the format name - id.

**Example:**

```javascript
const productIDs = {
  "Product A": "1234567890123456789",
  "Product B": "9876543210987654321",
  "Product C": "1122334455667788990"
};
```

Product ID can be viewed in the CRM itself, in the address bar. And add the corresponding button in the scenario to the "Message with Keyboard" block.

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## Limitations

- Product names must exactly match those in `productIDs`
- Product IDs must be valid in Zoho CRM
- Maximum number of products depends on Zoho CRM limitations

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## Related Articles

- [Integrate operator panel as widget](/en/integrations/how-to/crm-erp/integrate-operator-panel-as-widget.md)
- [Zoho CRM API Documentation](https://www.zoho.com/crm/developer/docs/api/v2/) — official Zoho CRM API documentation
- [What are integrations](/en/integrations/explanation/what-are-integrations.md)