---
title: "What is the instance knowledge base in Constructor"
description: "Internal Markdown documents for your ConnectiveOne instance: purpose, and how it differs from the public docs portal and Fast Line Pro knowledge bases."
---

# What is the instance knowledge base?

In **Constructor**, **Knowledge base** is where your organization stores **your own** text materials about how **this** ConnectiveOne instance is set up: team instructions, process specs, bot rules, onboarding notes, and similar content. Content uses **Markdown** formatting (headings, lists, links, and diagrams where the UI supports them).

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## Why use it

- **Single place for your team** — agreed ways of working live next to bots and settings.
- **Easy to open** — from the home screen and from the help (**?**) menu, without hunting files in shared drives.
- **Flexible visibility** — documents can be **public** to all instance users or **restricted** to selected roles.
- **AI assistant** — if **Instance Agent** is enabled for your organization, it may use these documents when answering (as configured by your administrator).
- **Flexible navigation** — **tags** on documents group materials by topic without folder hierarchies in the product.
- **Multiple processes per document** — one article can link to **more than one** process (bot); the UI uses the term **process** throughout. Metadata (type, tags, processes, pin, access) can be changed from a card or list row.
- **Instance tours** — step-by-step UI scenarios you can **embed in an article** and launch with one click (see [instance tours](../how-to/use-instance-tours.md)).

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## What it is not

| Easily confused with | Instance knowledge base |
|------------------------|-------------------------|
| The public product docs at **docs.connectiveone.io** | External documentation for **all** customers; instance docs **complement** that with **your** material. |
| **Knowledge base** in **Fast Line Pro** (RAG files) | Separate file collections for **Fast Line Pro** agents — **different** area and purpose. |
| **Attachments** in a chat or ticket (**Operator Line**) | Files belong to **one** conversation or ticket, not a shared instruction library. Instance knowledge base is a separate **Constructor** section with Markdown docs for your whole instance team. |

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## Availability

The section appears only if an **instance administrator** has turned the feature on in **instance settings** (feature flags area, **Instance Docs** category). If you do not see **Knowledge base**, contact your administrator.

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## Related pages

- [Use the instance knowledge base](../how-to/use-instance-knowledge-base.md)
- [What are instance tours](./what-is-instance-tours.md)
- [Constructor hub](../integrator-hub.md)
- [Configure instance settings](../../settings/how-to/configure-instance.md)