# How to sign in to Client Portal?

Client Portal (**Support Portal**) is a separate site for your organization. After sign-in you land on **My Tickets**.

## When you'll need this

- First sign-in after your administrator created an account.
- Sign-in again after logging out or when the session expired.

## What's important to know

- Use the **email** and **password** you were given, or an account from [self-registration](/en/clientportal/how-to/register-account.md).
- **Operator** or **Constructor administrator** accounts usually **cannot** use the portal — you need a **Client Portal** role.
- If two-factor authentication (2FA) is required, the portal may say that 2FA sign-in is not supported yet — contact your administrator.

## Before you start

- [x] You have the Client Portal URL from your organization.
- [x] You have email and password for the portal.

## Step-by-step

1. Open the Client Portal URL in your browser.
2. On **Sign In**, enter **Email** and **Password**.
3. Click **Sign In**.
4. **My tickets** opens after a successful login.

If registration is enabled, the login page offers **Create an account** — see [registration](/en/clientportal/how-to/register-account.md).

## How to verify

- The header shows **Support Portal** and your ticket list.
- The user menu offers **Log out**, language, and theme.

## Related materials

- [Register an account](/en/clientportal/how-to/register-account.md)
- [End-user hub](/en/clientportal/reporter-hub.md)