# How to come back to a closed ticket?

Once a ticket is closed you can no longer comment on it. If the issue is still there or came back, open a new request for that ticket: support sees the link to the previous ticket and does not have to ask everything again.

## When you'll need this

- A problem was considered solved, but it happened again.
- The ticket was closed, but your question is still open.
- A new question came up on the same subject and support should see the history.

## What's important to know

- The **Open request again** button appears only on closed tickets (done and canceled).
- The form is short: you only have to give the reason. The department, topic, priority, and the fields you already filled in come from the previous ticket.
- If the topic of the previous ticket is no longer available, the portal asks you to choose a new one. If the new topic has required fields that were not there before, you have to fill them in.
- Attachments of the previous ticket are not copied: add new ones if needed.
- The new request is a separate ticket named like **Продовження #123: …**, where the number is the closed ticket's number.
- If the ticket already has an open request, a **Go to the request →** link replaces the button: write there.
- Support decides whether it is the same problem. If so, the ticket often goes back to the same assignee.

## Before you start

- [x] You opened a closed ticket from [My tickets](/en/clientportal/how-to/view-tickets.md).

## Step by step

1. Open the closed ticket. Instead of the comment box you see the **Ticket closed** block.
2. Click **Open request again**.
3. In **Why are you coming back to this ticket?** describe what is wrong now.
4. Fill in the required fields the form shows, if any, and add **Attachments** if needed.
5. Click **Open request**.
6. The new ticket opens. Its details have a **Request for ticket** link to the previous one.

## How to check it worked

- You landed on a new ticket named **Продовження #…**.
- The details of the new ticket link to the closed one.
- On the closed ticket a link to the new request replaces the button.

## Related materials

- [How to comment on a ticket](/en/clientportal/how-to/comment-on-ticket.md)
- [Create a ticket](/en/clientportal/how-to/create-ticket.md)
- [Submit a CSAT rating](/en/clientportal/how-to/rate-csat.md)