# How to configure ticket creation in Client Portal?

For **instance administrators** in **Constructor**: which departments and topics end users see in the **Support Portal**, and the text and icons on **Create ticket** wizard cards.

## When you need this

- You are rolling out Client Portal and need to limit departments/topics for clients.
- Users see “Ticket creation is not configured” or too many departments in the wizard.
- You want clearer hints on department and topic cards (including multiple languages).

## Good to know

- The settings page appears only after you enable **Client Portal settings (Constructor)** under **Instance settings**.
- In Constructor: **Settings → Client Portal** — **Instance & access** (portal URL) first, then **Directions and topics** (**Напрямки і теми** in Ukrainian UI).
- Topics come from **Operator Panel** (subjects); ticket form fields still come from each topic’s custom fields.
- Card copy is edited in **language tabs** (UA, EN, DE) — the same languages as the Support Portal UI.
- For a **department**: **description** only (per language); for a **topic**: optional **name in portal** (overrides Operator Panel topic name on the card) plus **description**.
- You can also edit a topic under **Settings → Topics**; portal description text is preserved when saving there.

## Before you start

- [x] You have root access or **Settings** permission in Constructor.
- [x] **Instance & access** has Client Portal URL (and registration if needed) — see [administrator hub](/en/clientportal/admin-hub.md).
- [x] Required **processes (bots)** and **subjects** exist in the system.

## Step-by-step

### 1. Enable the settings page

1. Open **Settings → Instance settings**.
2. Scroll to **feature flags**.
3. Expand **Client Portal**.
4. Turn on **Client Portal settings (Constructor)**.
5. Refresh Constructor if the new menu item does not appear.

### 2. Open “Directions and topics”

1. Go to **Settings → Client Portal → Directions and topics**.
2. Confirm the page explains selecting bots and ticket topics for the portal.

### 3. Choose departments and topics

1. In **Available bots (departments) for Client Portal**, select every process clients may use.
2. If there are multiple departments, set **Default bot** (must be in the enabled list).
3. Expand each department in the accordion:
   - in **language tabs** (UA, EN, DE), set **Department description for Client Portal**; optionally set **Department icon in portal** (shared across languages);
   - under **Ticket topics**, pick subjects from Operator Panel (at least one per department);
   - for each selected topic, expand its card: in **language tabs** (UA, EN, DE), set **Name in portal** and **Description** (one language visible at a time; leave name empty to use the Operator Panel topic name on the card).
4. Click **Save**.

### 4. Verify in the portal

1. Sign in to the **Support Portal** as a test Client Portal user.
2. Click **Create ticket**.
3. Confirm only configured departments/topics appear with your copy; with a single department, the wizard skips the department step and shows topic cards.

## How to confirm it worked

- No validation errors remain on the settings page after save.
- The portal wizard does not show “Ticket creation is not configured”.
- Department and topic cards match the descriptions you entered.

## Related

- [Client Portal administrator hub](/en/clientportal/admin-hub.md)
- [How to create a ticket (portal user)](/en/clientportal/how-to/create-ticket.md)
- [Configure instance settings](/en/settings/how-to/configure-instance.md)