# How to comment on a ticket?

On the ticket page you see the description, details, and **Comments** — your conversation with support.

## When you'll need this

- You need to reply to the operator or add details.
- You want to send a file (screenshot, document).

## What's important to know

- **Add comment** supports rich text and **Attachments**.
- Comments show a **profile photo** when one is set for you or the operator.
- **Operator** comments show the display name from **Settings → Setting up for all operators** name template (for example, "Support" or `{{first_name}} {{last_name}}`), not necessarily the operator's profile full name.
- Your comment appears in Operator Line as a **client** message, not an operator message.
- Send with **Post comment** or **Ctrl+Enter** / **⌘+Enter**.
- You can **Edit** your own comment shortly after posting (**Save** / **Cancel**).
- **Details** sidebar shows department, status, priority, subject, assignee.

## Before you start

- [x] You opened a ticket from [My tickets](/en/clientportal/how-to/view-tickets.md).

## Step-by-step

1. Open a ticket from the list (**Open** or row click).
2. Read the description and existing **Comments**.
3. In **Add comment**, enter text; add **Attachments** if needed.
4. Click **Post comment**.
5. The new comment appears in the thread; the operator sees it in Operator Line.

To return to the list — **← Back to all tickets** or **My tickets** in the header.

## How to verify

- The comment appears in history with your name and time.
- If posting failed, text stays in the field — check connection and retry.

## Related materials

- [Submit a CSAT rating](/en/clientportal/how-to/rate-csat.md)
- [Configure operator name in chat](/en/settings/how-to/configure-operators.md) — for administrators
- [Notifications for replies](/en/clientportal/how-to/use-notifications.md)
- **Integrators:** a new client comment can also start a bot section if **Scenario Builder → Start node → Internal Events → Ticket message** is configured — see [Configure internal events](/en/scenariobuilder/how-to/configure-start-node-internal-events.md) (separate from portal bell notifications).