# Staff view in Client Portal

**Client Portal (staff)** is a read-only mode for employees of **your organization** (operators, supervisors, administrators) who open the **same ticket URL** as the end user of the portal.

## Why it exists

End users often share links like `https://…/tickets/12345` in email or inside the ticket. Staff need to open that link and see:

- the conversation **as the portal user sees it**;
- **internal notes** inline in one timeline (like Operator Line);
- **support context**: a link to an external tracker (for example, Jira), a link to Operator Line, client metrics and custom fields.

This is **not** an automatic redirect to a tracker and **not** access by email domain — only an explicit role permission.

## Who sees what

| User | On `/tickets/:id` |
| --- | --- |
| Reporter (**Client Portal** role) | Public thread only, no internal notes |
| Staff (**Client Portal (staff)** + Operator Panel) | Read-only: public thread + internal notes + context panel |
| Root | Staff mode by default, regardless of role permissions |
| Regular operator in Constructor | Full Operator Line (not the portal) |

Staff **cannot** edit the ticket, post comments, or add internal notes from the portal.

### Ticket list in staff mode

By default you see a **direct-link** form (ticket URL or ID). When needed, click **Show ticket list**:

- the list shows tickets within your account’s **operator permissions**;
- you can narrow it with **Organization** and **Client** filters (staff-only);
- create, comments, and edits stay unavailable;
- return to the link form with **Direct-link view**.

List links are shareable: the URL keeps the mode (`view=list` or `view=board`), organization/client filters (`staff_org`, `staff_client`), and main table filters (`status`, `q`, and similar).

## How to enable

Instance preparation:

1. [Configure the role and permissions](../how-to/configure-staff-access.md)
2. Set trusted tracker and Operator Line base URLs (instance keys or via your technical team)

Permissions are already available in **Roles** and **Instance settings**. The full staff UI in the **Support Portal** app appears after the Client Portal update.

## Related

- [Administrator hub](../admin-hub.md)
- [What is Client Portal](./what-is-client-portal.md)
- [Configure roles](../../settings/how-to/configure-roles.md)