--- title: "Connect communication channels to ConnectiveOne" description: "Choose a setup guide for Telegram, Viber, WhatsApp, email, Instagram, or a website widget and verify the connection." --- # Integrator — Channels Configuration Hub Connect every customer communication channel to one workspace. Use this hub to choose the right Telegram, Viber, WhatsApp, email, or website-widget guide and verify that messages reach ConnectiveOne. --- ## Quick Overview - [High-Level Goals and Scenarios](#high-level-goals-and-scenarios) - [Where to Work in the Interface](#where-to-work-in-the-interface) - [Quick Links](#quick-links) --- ## High-Level Goals and Scenarios ### Connecting Messengers **Goal** — connect messengers for processing client messages. - **Connect Telegram** — how to create a bot through BotFather and connect to ConnectiveOne. → [./how-to/connect-telegram.md](/en/channels/how-to/connect-telegram.md) - **Connect Viber** — how to register a bot in Viber Partners Portal and connect to ConnectiveOne. → [./how-to/connect-viber.md](/en/channels/how-to/connect-viber.md) - **Connect WhatsApp** — how to connect WhatsApp Business API through 360dialog or SendPulse. → [./how-to/connect-whatsapp.md](/en/channels/how-to/connect-whatsapp.md) - **Connect WhatsApp via Maytapi** — how to connect a WhatsApp number through Maytapi: registration in Maytapi, getting Product ID, API Key and Phone ID, connecting in Bot Settings. → [./how-to/connect-whatsapp-maytapi.md](/en/channels/how-to/connect-whatsapp-maytapi.md) - **Connect Facebook Messenger and Instagram** — how to connect Facebook Messenger and Instagram to ConnectiveOne. → [./how-to/connect-facebook-messenger-instagram.md](/en/channels/how-to/connect-facebook-messenger-instagram.md) - **Enable native files in Facebook Messenger** — so PDFs and documents from Operator Line arrive as Messenger attachments. → [../operatorline/how-to/enable-facebook-native-file-attachments.md](/en/operatorline/how-to/enable-facebook-native-file-attachments.md) ### Connecting Email **Goal** — connect email for processing client emails. - **Connect Gmail** — how to connect Gmail to ConnectiveOne for processing emails. → [./how-to/connect-gmail.md](/en/channels/how-to/connect-gmail.md) - **Connect Outlook** — how to connect Outlook to ConnectiveOne for processing emails. → [./how-to/connect-outlook.md](/en/channels/how-to/connect-outlook.md) ### Connecting Website Widget **Goal** — integrate ConnectiveOne widget on your website for processing client requests. - **Connect widget to website** — how to insert widget code on the website and configure domains. → [./how-to/setup-widget-on-website.md](/en/channels/how-to/setup-widget-on-website.md) - **Integrate widget into mobile app (WebView)** — how to embed the widget in iOS, Android, or React Native apps. → [./how-to/integrate-widget-mobile-webview.md](/en/channels/how-to/integrate-widget-mobile-webview.md) - **Configure widget in Settings** — how to configure CORS domains, Custom Code, and other parameters. → [./how-to/configure-widget-settings.md](/en/channels/how-to/configure-widget-settings.md) ### Understanding Widget **Goal** — understand what a widget is and how it works. - **What is a widget** — general overview of the widget, its types, and purpose. → [./explanation/what-is-widget.md](/en/channels/explanation/what-is-widget.md) - **Widget JavaScript API** — how to control the widget through JavaScript API. → [./explanation/widget-javascript-api.md](/en/channels/explanation/widget-javascript-api.md) ### Working with Widget **Goal** — configure and integrate the widget with your website. - **Pass parameters from website to scenario** — how to pass UTM tags, user ID, and other data. → [./how-to/pass-parameters-from-widget.md](/en/channels/how-to/pass-parameters-from-widget.md) - **Customize widget colors** — how to configure widget color scheme to match your brand. → [./how-to/customize-widget-colors.md](/en/channels/how-to/customize-widget-colors.md) - **Configure IP blocking message** — how to configure custom text for IP address blocking message. → [./how-to/configure-ip-blocking-message.md](/en/channels/how-to/configure-ip-blocking-message.md) - **Manage widget from website** — how to programmatically open/close chat, change title. → [./how-to/manage-widget-from-site.md](/en/channels/how-to/manage-widget-from-site.md) - **Work with SPA applications** — how to configure widget for Single Page Applications. → [./how-to/work-with-widget-spa.md](/en/channels/how-to/work-with-widget-spa.md) - **Use Custom Code** — how to add custom JavaScript code for third-party integration. → [./how-to/use-widget-custom-code.md](/en/channels/how-to/use-widget-custom-code.md) ### Connecting Numbered Messages **Goal** — connect numbered Viber, Telegram, and WhatsApp through e-chat. - **Connect numbered Viber/Telegram/WhatsApp via e-chat** — how to connect numbered messages through the e-chat platform. → [./how-to/connect-viber-telegram-whatsapp-via-echat.md](/en/channels/how-to/connect-viber-telegram-whatsapp-via-echat.md) ### SMS and Viber Integrations **Goal** — configure sending SMS and Viber messages through external services. - **Send Viber/SMS via Infobip** — how to configure sending messages through Infobip. → [./how-to/send-viber-sms-via-infobip.md](/en/channels/how-to/send-viber-sms-via-infobip.md) - **Send SMS via Alpha SMS** — how to configure sending SMS through Alpha SMS. → [./how-to/send-sms-via-alpha-sms.md](/en/channels/how-to/send-sms-via-alpha-sms.md) --- ## Where to Work in the Interface Main work with channel settings happens in: - **Settings → Bots → select bot → Channels** — for connecting messengers and email - **Scenario Builder → Start node → "Channels" trigger** — alternative: channels can be connected directly in the scenario editor (Node Inspector). Configuration is shared with bot settings. → [Configure channels in Start node](/en/scenariobuilder/how-to/configure-start-node-channels.md) - **Settings → Bots → select bot → Widget** — for configuring widget - **Widget Demo** (`/widget/{locale}/?bot-id={bot_id}`) — for configuring widget appearance --- ## Quick Links ### Messengers - [Connect Telegram](/en/channels/how-to/connect-telegram.md) - [Connect Viber](/en/channels/how-to/connect-viber.md) - [Connect WhatsApp](/en/channels/how-to/connect-whatsapp.md) - [Connect WhatsApp via Maytapi](/en/channels/how-to/connect-whatsapp-maytapi.md) - [Connect Facebook Messenger and Instagram](/en/channels/how-to/connect-facebook-messenger-instagram.md) - [Enable native files in Facebook Messenger](/en/operatorline/how-to/enable-facebook-native-file-attachments.md) ### Email - [Connect Gmail](/en/channels/how-to/connect-gmail.md) - [Connect Outlook](/en/channels/how-to/connect-outlook.md) ### Widget - [Connect widget to website](/en/channels/how-to/setup-widget-on-website.md) - [Integrate widget into mobile app (WebView)](/en/channels/how-to/integrate-widget-mobile-webview.md) - [What is a widget](/en/channels/explanation/what-is-widget.md) - [Widget JavaScript API](/en/channels/explanation/widget-javascript-api.md) - [Pass parameters from website](/en/channels/how-to/pass-parameters-from-widget.md) - [Configure IP blocking message](/en/channels/how-to/configure-ip-blocking-message.md) - [Manage widget from website](/en/channels/how-to/manage-widget-from-site.md) ### SMS and Integrations - [Connect numbered messages via e-chat](/en/channels/how-to/connect-viber-telegram-whatsapp-via-echat.md) - [Send Viber/SMS via Infobip](/en/channels/how-to/send-viber-sms-via-infobip.md) - [Send SMS via Alpha SMS](/en/channels/how-to/send-sms-via-alpha-sms.md) --- ## Important Notes - **Two places to configure:** channels can be connected in bot settings or in the Scenario Builder Start node — both options change the same configuration. - ⚠️ Connecting messengers requires tokens from respective platforms - 🔒 Always store tokens in a secure place - 📝 Check connection status after configuration - 🌐 For widget, you need to add domains to CORS settings - 🔄 After changing settings, you may need to refresh the page