# How to Connect Outlook to ConnectiveOne

Connect Outlook to ConnectiveOne for processing incoming emails and sending responses through the operator panel.

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## Prerequisites

- Active Microsoft Azure account
- Administrator rights in Azure Active Directory
- Instance administrator rights (for passing API key)

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## Obtaining API Key

### Step 1: Sign in to Microsoft Entra

1. Go to [Microsoft Entra Admin Center](https://entra.microsoft.com/#home)
2. Sign in with a Microsoft account with administrator rights

### Step 2: Obtaining Tenant ID

1. In the left menu, find the **Identity** (or **Azure Active Directory**) item
2. Go to the **Overview** section
3. Copy the **Tenant ID**

### Step 3: App Registration

1. In the **Identity** section, find the **App registrations** item
2. Click **New registration**
3. Fill in the fields:
   - **Name**: Enter the app name (for example, "ConnectiveOne Outlook")
   - **Supported account types**: Select **Accounts in this organizational directory only**
   - **Redirect URI** (optional): Leave empty
4. Click **Register**

### Step 4: Obtaining Client ID

After registration, on the app page, copy the **Application (client) ID** value — this is your Client ID.

### Step 5: Generating Client Secret

1. In the left menu, go to **Certificates & secrets**
2. Click **New client secret**
3. Specify a description (for example, "ConnectiveOne Outlook API Key")
4. Select expiration — **2 years**
5. Click **Add**
6. **Important:** Copy the generated secret immediately after creation — it will not be available again

### Step 6: Configuring Permissions (API Permissions)

1. In the left menu, select **API Permissions**
2. Click **Add a permission**
3. Select **Microsoft Graph**
4. Choose **Application Permissions**
5. Select the needed permissions:
   - **Mail.Read** — for reading emails
   - **Mail.Send** — for sending emails
6. Click **Add permissions**
7. Click **Grant admin consent**
8. Make sure the status became **Granted**

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## Passing Data for Connection

Pass the following data to ConnectiveOne representatives:

- **Tenant ID** — obtained in step 2
- **App ID (Client ID)** — obtained in step 4
- **Client Secret** — obtained in step 5

After passing the data, ConnectiveOne representatives will configure Outlook connection to your bot.

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## After Connection

After successful connection, all mail arriving at the specified email will be displayed in the operator panel. Operators will be able to respond on behalf of this email.

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## Related Articles

- [Connect Gmail](/en/channels/how-to/connect-gmail.md)