# How to Connect Facebook Messenger and Instagram to ConnectiveOne Connect Facebook and Instagram pages to ConnectiveOne for processing client messages through these platforms. --- ## Prerequisites 1. Facebook business page and/or Instagram business page 2. Page administrator rights (People with Facebook access) 3. For simultaneous connection of Facebook Messenger and Instagram — pages must be linked to each other 4. For self-connection via the Meta window — the **Meta OAuth v2 (server-side)** toggle must be enabled on the instance (see below) --- ## Feature flag: Meta OAuth v2 Self-connection with the **Connect Facebook Page** button works when **Meta OAuth v2 (server-side)** is enabled on the instance. ### How to enable 1. Sign in as an instance administrator. 2. Go to **Settings → Feature Flags**. 3. In the integrations block, turn on **Meta OAuth v2 (server-side)**. 4. Save the changes. A server restart is **not** required. | Toggle state | What the bot admin sees | |--------------|-------------------------| | On | **Connect Facebook Page** opens a Meta window; you can bind the page yourself. To unbind — **Disconnect** | | Off | **Log in with Facebook** (classic sign-in). A new instance may still need a domain whitelist or ConnectiveOne help. To leave the Facebook account in this mode — **Log out** | If **Meta OAuth v2 (server-side)** is missing or the button does not open a Meta window — contact ConnectiveOne representatives (required services may not be deployed on the instance yet). --- ## Connection Methods 1. **Self-connection** (recommended when Meta OAuth v2 is enabled) — connect the page in bot settings 2. **Adding KwizyBot to the page** — if self-connection is not available 3. **Providing login and password** — pass the data to a ConnectiveOne representative --- ## Method 1: Self-Connection Requires **Meta OAuth v2 (server-side)** enabled (see [Feature flag](#feature-flag-meta-oauth-v2)). **Important:** Simultaneous connection of Facebook Messenger and Instagram to one bot is only available for linked accounts. ### Step 1: Preparation 1. Make sure you have completed all prerequisites. 2. Sign in to ConnectiveOne with an account that has bot / instance admin rights. 3. Allow pop-ups for your ConnectiveOne instance (the browser may block the Meta window). ### Step 2: Authorization via Meta 1. Go to **Bot Settings** (or Facebook / Instagram channel settings) → select the required bot. 2. Click **Connect Facebook Page**. 3. In the Meta pop-up, sign in with the required account and grant access. 4. Select the Facebook pages (and Instagram if needed) and finish the Meta dialog. ### Step 3: Binding the page to the bot 1. If you have one page — it may bind automatically. 2. If you have several pages — click **Connect** next to the required page in the list. 3. Confirm that the status shows a successful connection. A full page reload is usually **not** required. 4. If needed, refresh the status in the Facebook connection block. ### Disconnect Click **Disconnect** in the same settings — the page fully unbinds from the bot. You can reconnect the same way later. ### After Connection Messages to the connected Facebook / Instagram pages are processed by the bot scenario they are bound to and can appear in the operator panel. --- ## Method 2: Adding KwizyBot to the Page Use this if **Meta OAuth v2** is off or self-connection is not yet available on your instance. When the toggle is off, the UI shows **Log in with Facebook** (classic sign-in). Self-connection via the Meta window is not available in this mode — use KwizyBot or share credentials with a ConnectiveOne representative. ### Step 1: Access Check Make sure you have administrator rights to the page in the **People with Facebook access** section. ### Step 2: Adding KwizyBot 1. Go to the Facebook business page 2. Click on the profile photo in the upper right corner 3. Select the required account 4. Go to **Professional Dashboard** 5. In the **Your Tools** section, select **Page Access** 6. Click **Add New Person** 7. Enter `Kwizy Bot` in the search or go to the link: [facebook.com/KWEasyy](https://www.facebook.com/KWEasyy) 8. Grant access to the page (partial access is allowed) 9. Confirm the password 10. Verify that Kwizy Bot appears in **People with Facebook access** ### Step 3: Notifying Representatives Send ConnectiveOne representatives the link to the page where you added Kwizy Bot so they can connect it to the platform. --- ## Method 3: Providing Login and Password Send the login and password from the Facebook page to a ConnectiveOne representative for connection setup. **Important:** For secure transfer, use the [share.dt.evergreen.team](https://share.dt.evergreen.team/) service. --- ## Common Issues ### Meta pop-up blocked Allow pop-ups for your ConnectiveOne instance URL and click **Connect Facebook Page** again. ### Facebook returned no pages Make sure your account has admin access to the required Page. If the page is in a Business Portfolio — contact ConnectiveOne support. ### Bot Not Found in Search (KwizyBot) - Make sure you are entering the name, email, or link correctly - Make sure you are not adding your own page - Make sure the person has a public profile - Make sure the page is not contained in Meta Business Suite → Settings → Pages - Make sure the user is in your friends list, liked the business page, and left a message on it If none of the methods work, try providing login and password or contact ConnectiveOne representatives. ### Password Confirmation Button is Inactive Try performing the same steps from the Facebook mobile app or through the website on a mobile device. ### Two Factor Authentication Error Enable [two-factor authentication](https://www.facebook.com/watch/?v=7503126079741808) on your personal account and try disconnecting and connecting the bot again. ### Permissions Error During self-connection, grant access to the required Instagram pages in the Meta window. ### Unknown JSSDK Domain This error applies when **Meta OAuth v2** is **off** (the UI shows **Log in with Facebook**). Enable **Meta OAuth v2 (server-side)** and use [Method 1](#method-1-self-connection). If the toggle is unavailable — contact ConnectiveOne representatives (they will whitelist the instance or enable the new mode). ## Responding to Stories and Comments To be able to see responses to stories, comments on posts, and other similar interactions, contact ConnectiveOne representatives. ## Files from Operator Line By default, PDFs and other documents from Operator Line to Facebook Messenger are sent as a **link in the text**. To have customers receive them as Messenger attachments, a root administrator enables the option on the instance: [How to enable native files in Facebook Messenger](/en/operatorline/how-to/enable-facebook-native-file-attachments.md). ## Related Articles - [Launch scenario via deeplink](/en/integrations/explanation/deeplink-launch.md) - [How to enable native files in Facebook Messenger](/en/operatorline/how-to/enable-facebook-native-file-attachments.md)