---
title: "About Registered Contacts and Visitors Without a Profile"
description: "Explanation of the difference between the Registered contact column in the client list and Without Contacts mode for visitors who do not yet have a client card."
---

# About Registered Contacts and Visitors Without a Profile

The **Clients** module offers two related but distinct tools: the **Registered contact** column in the standard client list and **Without Contacts** mode for visitors who do not yet have a profile. This page explains how they differ and when to use each.

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## Context and Problem

Not everyone who chats with the bot immediately becomes a "client" in your database. Some people have only started a dialog; others already have a card, but no channel is confirmed with a phone, email, or profile sign-in. Without understanding these states, it is hard to select an audience for broadcasts or find "lost" visitors.

**Typical situations:**
- You need to send a broadcast only to people who left a confirmed contact.
- You need to find someone who wrote to the bot but is not yet in the client database.
- You need to understand whether you can treat a record as a full client.

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## Core Concepts

### Client in the Clients Module

A **client** is a person with a profile in your database: name, contacts, channels, history. These records appear in the standard client list when **Without Contacts** is disabled.

### Registered Contact

A **registered contact** is a communication channel where the user **signed in to their profile** or **provided a phone number or email**. The **Registered contact** column in the table shows whether the client has at least one such channel:

- green mark — **Has registered contact**;
- red mark — **No registered contact**.

The tooltip in the column header explains: "Shows whether the client has at least one registered contact — a channel where the user signed in to their profile or provided a phone number or email."

The column filter lets you quickly select **All**, **Has registered contact**, or **No registered contact**.

### Visitor Without a Profile (Without Contacts Mode)

A **visitor without a profile** is someone who already chatted with the bot in a messenger or on the website but **does not yet have a client card** in the system. These records do not appear in the standard client list — **Without Contacts** mode shows them separately.

In this mode you see dialog technical data (Chat ID, channel, Bot ID, etc.), but you **cannot** send broadcasts or use the **Actions** menu — only viewing and search by Chat ID.

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## How They Relate

| What you see | Who it is | What you can do |
|--------------|-----------|-----------------|
| Row in the standard list, **Registered contact** = yes | Client with a confirmed channel | Full work: card, filters, broadcasts, actions |
| Row in the standard list, **Registered contact** = no | Client in the database without a confirmed contact | Card and actions available; check channels before broadcasts |
| Row in **Without Contacts** mode | Visitor without a client profile | View only, Chat ID search, view JSON and last steps |

The transition from "visitor" to "client" usually happens automatically when the system creates or links a profile (for example, after collecting a phone or email in a scenario). Until then, you can find such a person only in **Without Contacts** mode.

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## Practical Implications

### When to Filter by Registered Contact

- A broadcast or campaign requires a confirmed way to reach the person.
- You need to separate "complete" clients from those who have not left a contact in any channel yet.
- Database quality analysis: how many clients have at least one registered channel.

### When to Enable Without Contacts

- A person says they wrote to the bot but is not in the client list.
- You need to find a Chat ID or view the last steps in the scenario before a profile was created.
- Support is investigating a dialog that has not yet become a client card.

### Common Mistakes

**Confusing "no registered contact" with "not in the database"**  
A client can be in the list but without a green mark in **Registered contact**. To find someone who is not in the database at all, use **Without Contacts** mode.

**Searching for a visitor by name in Without Contacts mode**  
In this mode, search works by Chat ID only.

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## Related Materials

- [Filter clients](/en/broadcastusers/how-to/filter-clients.md)
- [Find client](/en/broadcastusers/how-to/search-client.md)
- [View visitors without a client profile](/en/broadcastusers/how-to/view-visitors-without-contacts.md)
- [Why Does One Client Have Many Channels?](/en/broadcastusers/explanation/why-one-client-many-channels.md)