---
title: "Client Card Sections"
description: "Description of client card sections: what they contain and what they're for."
---

# Client Card Sections

The client card is a side panel with detailed information about the client. It is the same in the **Clients** module (BroadcastUsers) and in the **Operator Panel** (OperatorLine). It opens when you click the pencil icon in the client row or when viewing a dialog in the operator panel.

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## 1. Profile (avatar, name)

- **Avatar** — client photo or initials.
- **Name** — can be edited inline.
- **Creation date** — when the client first appeared in the system.

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## 2. Communication Channels

List of all channels through which the client interacts with the system (Telegram, Viber, Email, widget, etc.).

- **Activity indicator** — green dot next to a channel means there are active (unclosed) dialogs in that channel.
- **Click on channel** — opens preview of recent messages and "Go to dialog" button.
- In the Clients module — you can manage broadcast subscription and blocking for each channel separately.

See also: [Why does one client have many channels?](/en/broadcastusers/explanation/why-one-client-many-channels.md).

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## 3. Tags

Client tags — for segmentation, search, and filtering. You can add and remove tags directly from the card.

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## 4. Client Fields

- **Base fields** — email, phone, username (depends on channel).
- **Custom fields** — additional fields configured by the administrator (date of birth, loyalty card number, etc.).

Fields can be edited inline. Some fields may be pinned — they are always visible; others are hidden under "Show all".

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## 5. Similar Contacts and Merge

If the system found contacts with the same phone, email, or username — you will see "Similar contacts found" and a button to search and merge.

- **Search** — by phone, email, or username.
- **Merge** — select a contact from the list, compare fields, merge with one click. After merge, all channels appear in one card.

See also: [Search and merge similar contacts](/en/broadcastusers/how-to/search-and-merge-similar-contacts.md).

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## Module Connection

| Where it opens | How to open |
|----------------|-------------|
| **Clients module** | Click the pencil icon in the client row in the table. |
| **Operator Panel** | Automatically when opening a dialog — card in the side panel. |

This is **the same card** — only the opening context differs. In Clients you work with the database, in the operator panel — with a specific dialog.

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## Related Materials

- [View client card](/en/broadcastusers/how-to/view-client-card.md)
- [Why does one client have many channels?](/en/broadcastusers/explanation/why-one-client-many-channels.md)
- [Search and merge similar contacts](/en/broadcastusers/how-to/search-and-merge-similar-contacts.md)
- [Manage subscription](/en/broadcastusers/how-to/manage-subscription.md)