---
title: "Action tickets_update"
description: "Updates an existing ticket: assignment, priority, status, fields, watchers, resolved."
---

# Action `tickets_update`

> **System ID:** `action_tickets_update`

## Description

Updates an existing ticket: assignment, priority, custom fields, watchers, chat status. The ticket is looked up by the `ticket` constant, by `chat_room_id`, or by the current Operator Panel chat. If `resolved: true` — the ticket is marked resolved and the chat is closed.

## Events (scenario branches)

| Event | When it occurs |
|-------|----------------|
| **success** | Ticket updated successfully |
| **error** | Ticket not found, no chat context, or save failure |

When the subject has closing custom fields, field-collection branches (`select_custom_field`, `required_custom_field`, `optional_custom_field`) are also possible — same as during ticket creation.

## Parameters

| Parameter | Type | Required | Default | Description |
|-----------|------|----------|---------|-------------|
| `chat_room_id` | string / number | no | `null` | Chat ID to find the ticket (placeholders). Otherwise — current chat / constants |
| `assignee_id` | string / number | no | `null` | Operator ID to assign (existence is checked; placeholders) |
| `priority_id` | string / number | no | `null` | Priority ID (placeholders) |
| `status_name` | string | no | `null` | Custom chat status (placeholders) |
| `status` | string | no | `null` | Internal chat status (placeholders) |
| `custom_fields` | object / string | no | `null` | Full replacement of ticket custom fields (placeholders) |
| `additional_fields` | object | no | `{}` | Extra fields to merge with existing ones (placeholders) |
| `watchers` | array | no | `[]` | Watcher operator IDs (placeholders) |
| `resolved` | boolean | no | `false` | `true` — mark resolved and close the chat |
| `ticket_description` | string | no | — | New ticket description (placeholders), if passed as a string |

## Configuration example

```json
{
  "assignee_id": "{{operator_id}}",
  "status_name": "In Progress",
  "status": "processed",
  "priority_id": "2"
}
```

## Related docs

- [Actions reference](/en/actionjail/reference/actions-reference.md)