---
title: "Action operator_panel__nps_confirm_answer"
description: "Saves NPS survey answers from user constants."
---

# Action `operator_panel__nps_confirm_answer`

> **System ID:** `action_operator_panel__nps_confirm_answer`  
> In the scenario also: `operator_panel__nps_confirm_answer`

## Description

Collects all non-empty user constants as survey answers and stores them in the database (NPS / feedback after an operator dialog). If state has `op_prev_position`, the scenario may return to the previous position after saving.

To save scores into chat statistics, also see [`statistic__set`](/en/actionjail/reference/actions/statistic__set.md).

## Events (scenario branches)

| Event | When it occurs |
|-------|----------------|
| **success** | Answers saved |
| **error** | No `chat_user_id` / `chat_id`, no non-empty constants, or save error |

## Parameters

No parameters in the node JSON (`{}`).

Before execution, answer fields must be present in constants (any non-empty keys), for example:

| Constant | Type | Description |
|----------|------|-------------|
| `nps_score` | number / string | NPS score (example) |
| `nps_comment` | string | Comment (example) |

All non-empty constants go into the `answers` object.

## Configuration example

Node config:

```json
{}
```

User constants (example):

```json
{
  "nps_score": 9,
  "nps_comment": "Дякую за допомогу!"
}
```

## Related docs

- [Actions reference](/en/actionjail/reference/actions-reference.md)
- [Action statistic__set](/en/actionjail/reference/actions/statistic__set.md)