---
title: "Action fl_transfer_to_skill_group"
description: "Transfers a chat from Fast Line to an operators skill group."
---

# Action `fl_transfer_to_skill_group`

> **System ID:** `action_fl_transfer_to_skill_group`

## Description

Escalates a dialog from **Fast Line** (AI operator) to a skill group: removes the Fast Line participant and, by the distribution strategy, connects an available operator. If none are available — the chat goes to the queue. Requires an active Operator Panel context with `chat_room_id`.

You must specify **either** `skill_group_id` **or** `skill_group_alias`.

## Events (scenario branches)

| Event | When it occurs |
|-------|----------------|
| **success** | Chat transferred to an operator from the skill group |
| **queue** | No available operators — chat in queue |
| **error** | No `chat_room_id` in Operator Panel state |
| **no_fastline_operator** | No Fast Line participant in the chat |
| **no_skill_group** | Skill group not set / not found |
| **operator_already_connected** | Another operator is already connected |

## Parameters

| Parameter | Type | Required | Default | Description |
|-----------|------|----------|---------|-------------|
| `skill_group_id` | string / number | Conditionally* | `null` | Skill group ID. Supports placeholders |
| `skill_group_alias` | string | Conditionally* | `null` | Skill group alias/name. Supports placeholders |

\*One of the two parameters is required.

## Configuration example

```json
{
  "skill_group_alias": "support_team"
}
```

## Related docs

- [Actions reference](/en/actionjail/reference/actions-reference.md)